TranslateTHE ROLE
With ongoing growth of Indigo, and expansion of the national GEAT (Goods, Equipment and Assistive Technology) contract under the Commonwealth Home Support Program, we are seeking professional and driven Customer Service Officers to be part of our high performing phones team.
- Providing customer service through telephone or email contact
- Link customers to internal and external services
- On-boarding clients within an allocated region of Australia, referred through My Aged Care for Commonwealth Home Support Services
- Supporting customers through their journey
- Some opportunities for weekend work
THE CANDIDATE
The successful candidate will have:
- Demonstrated experience in customer service and sound understanding of customer relationship management with professional delivery
- Previous call centre experience – inbound and outbound calls
- You will have experience in general administration, and good attention to detail
- Excellent computing skills, being competent in MS Office, Outlook and Teams
- Exceptional multi-tasking abilities – being able to work across multiple platforms whilst being on a call with a customer
- Self-motivated and able to work independently
- Collaborative team approach and excellent interpersonal skills
- Exceptional communicator
Desirable experience and knowledge:
- Prior experience as a remote worker
- Knowledge of the aged care or disability sector or previous experience using client management systems
- Knowledge of NDIS and CHSP
- Knowledge of assistive technology
WE OFFER
- Values-based organisation – making a difference in people’s lives
- Full-time permanent opportunities
- Comprehensive onboarding and training program
- Ongoing support, training and mentorship
- Generous salary packaging options, of up to an additional $18,549 tax free
- A good work life balance for our staff is important to us and we offer additional leave and options to purchase extra leave
- Annual flu vaccination, Health and Well Being Program and an Employee Assistance Program
- Office location accessed by excellent public transport links
WHAT'S YOUR NEXT STEP?
Expressions of interest can be sent to hr@indigosolutions.org.au
If you feel this role talking to you, then please do apply. Submit your curriculum vitae and a cover letter, addressing how you meet the work-related requirements (in no more than 2 pages).
- View full Position Description - Customer Service Officer Position Description
Shortlisting will commence immediately, Indigo reserves the right to commence interviews prior to the closing date.
Mission: We strive towards our mission of a community in which all abilities are valued, where people have the knowledge, tools, and confidence to participate.
Values: Passion, Integrity, Creativity, Together.
We value our people at Indigo and strive to have a positive and adaptive culture, one that aligns with our values; so cultural fit is just as important to us as qualifications, technical skill and experience.