Feedback and Complaints

Feedback and Complaints

Our clients are at the heart of everything we do and as such Indigo is committed to delivering a quality service based on a strong understanding of individual customer needs.

• Contact us on (08)9381 0600 or  email  feedback@indigosolutions.org.au
• Complete the online Feedback form
• Write to us:

Your feedback can be anonymous, however, in an effort to achieve a workable solution for you, ideally you will include:

• Your name, address and telephone number
• The date you are lodging your complaint or feedback
• specific details relating to your complaint or feedback, 
• where known, the name of the service your complaint or feedback relates to
• the name of the person who received the service that your complaint or feedback is about
  

Interpreter

If you need an interpreter you can ask us to arrange one when you call. Alternatively, you can contact one of the services below and ask them to help contact us on (08)9381 0600:

• Translating and Interpreting Service (TIS) – 131 450
• Aboriginal Interpreting WA – 08 9192 3981
  

National Relay Service 

If you are hearing or speech impaired contact us through the National Relay Service:

• TTY users: phone 133 677 - ask for the phone number you wish to connect
• Voice Relay number: 1300 555 727 - give the user's phone number
• SMS Relay Number: 0423 677 767 - with information on who you want to call and the message for the other person
• Internet relay users: connect to the National Relay Service 
  

Access more information about Indigo's Client Feedback Management. 

Assistance and feedback via advocacy organisations:

• To find out more about connecting with an aged care advocate, you can visit the Older Persons Advocacy Network (OPAN) website
• If you have a disability, you can also find someone to help you through the National Disability Advocacy Program (NDAP).