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Privacy Collection Statement

This Privacy Collection Statement applies to the collection of personal information from customers of Indigo Australasia Incorporated (82 056 232 143). This statement outlines our approach to handling your personal information and sets out your rights to seek access to and correction of your personal information and your right to complain if you think your privacy has been breached.

By agreeing to receive services from Indigo you consent to the collection, use and storage of your information as defined in this Privacy Collection statement.

Why do we collect  your personal information?

Indigo collects, holds, uses and discloses personal information for a number of purposes including:

  • to help you receive the right care and services for your needs;
  • managing our business including quality assurance and record keeping purposes;
  • to evaluate and improve our services, including managing complaints and incidents;
  • to meet our contractual obligations and legislation requirements;
  • to inform you of our services that may be of interest to you; and
  • for account and billing purposes.

 

If you are not able to provide us with the personal information we have requested, this may prevent us from being able to assist you fully or provide you with the care and services you are seeking from our organisation.

How do we collect your personal information?

Personal information is collected in various ways; by telephone, face to face, through our website and online forms, emails and online portals. 

Wherever possible Indigo will collect your personal information directly from you.  Sometimes it may be necessary for us to collect your personal information from a third party who is legally permitted to disclose it to us (for example, your carer, family member, allied health professional or general practitioner). If this occurs, we will take reasonable steps to make sure you are aware of the purpose for which the information was obtained and how it will be used and  disclosed.  Other care providers may also share your personal information with us when they refer you to us for service.  

All Indigo client records are contained within our client management system and are stored within Australia.

Sharing your personal information

Indigo respects your privacy and we will take reasonable steps to keep your personal information strictly confidential. Indigo employees will not disclose your personal information with a third party,  without your consent.

Sometimes we may need to share your personal information with other organisations to provide you with the appropriate care, or to meet legislative requirement, including:
  • other health professionals involved in your care including prescribers of any equipment you may require;
  • equipment suppliers for the purpose of providing you with goods and services;
  • government and regulatory bodies; and
  • advisors such as auditors and credit agencies.

We will never share or sell your personal information for commercial use.

 

Research and Quality

As part of our commitment to continuous improvement, we regularly review, trial and evaluate new products, services and models of care. To do this we may share your de-identified service information with our research and quality partners. We may also invite you to participate in satisfaction surveys and studies that examine care outcomes. This will help us to continually improve our services and ensure we are providing evidence-based, high-quality services and care.

Privacy Questions and Complaints

If you wish to access your personal information or you believe the information Indigo has about you is inaccurate, not up-to-date, incomplete, irrelevant or misleading, please contact us via one of the methods listed below.

If you believe we have not handled your personal information in accordance with the Privacy Act 1998, Australian Privacy Principles and wish to make a complaint or have any questions about how we collect, use or store your personal information, please contact us via one of the below methods:

Email:   quality@indigosolutions.org.au
Indigo, The Niche, Suite A, 11 Aberdare Road NEDLANDS WA 6009
Phone: 1300 885 886 or (08) 93810600

You can also contact one of the below external bodies for support:

Aged Care Complaints Commissioner 
Phone: 1800 550 552
Website: myagedcare.gov.au

The Officer of Australian Information Commissioner
Phone: 1300 363 992
Email: enquiries@oaic.gov.au
Website: www.oaic.gov.au

Our Privacy policy provides more detail on how we manage your personal information.