Indigo is celebrating three years of helping older Australians select and source assistive devices and equipment across Australia through geat2GO.

First launched in August 2021, geat2GO assisted 536 clients in its first full month.  By comparison, in July 2024 geat2GO assisted 7,900 customers  - nearly 15 times the initial amount!

With almost 124,000 clients receiving over 376,000 products over this three-year history, Indigo's geat2GO has been able to reach customers in areas that might otherwise have been unable to access this type of equipment.

Indigo Chief Executive Officer Steve Glew said staff from across the entire organisation contributed to the delivery of the service and ensuring its ongoing success, together with the requestor network and the Department of Health and Ageing.

"Our many points of contact with clients, assessors and prescribers include customer service and Allied Health Professional advice -  but also supplier liaison and review of equipment, management of our database and upgrades to the portal and invoice and reconciliation processes.  I'd like to recognise Indigo staff's contribution and hard work in delivering the service.

"In addition, our requestor network forms an important part of geat2GO and I'd like to thank them for their continued support.  I'd also like to recognise and thank the Commonwealth Government for funding this important service through the Commonwealth Home Support Programme and for their support in enhancing the service over the past three years."

"We're proud to be the national GEAT provider and celebrate the opportunity to join with our stakeholders to make a difference in the lives of older Australians."

Indigo is looking forward to introducing further enhancements to the geat2GO portal in the coming days that will deliver increased functionality and improved user experience to requestors. Also included is an offline version of the portal for those times assessors and prescribers meet with clients outside of network coverage.